95.4%
Dialect accuracy across government pilots
Platform Features
All-channel voice intelligence designed for Malaysia.
Suara unifies speech, sentiment, and service automation so federal agencies, enterprises, and communities can collaborate through natural voice—securely, inclusively, and at scale.
Live Dialect Monitor
Kelantan HotlineListening · 98%
Sabah TelehealthTranscribing · 94%
60+
Malay, Mandarin, Tamil & indigenous dialect variants supported
24 hrs
Rapid deployment window with managed operations pod
Tier IV
Data residency with sovereign-grade security controls
Modular capabilities that launch fast and scale nationwide.
Choose the suite that fits your operational reality—each one is composable, governed, and tuned to Malaysian workflows.
Suara Contact
Voice AI copilots for contact centres, hotlines, and branch experiences fine-tuned to every region.
- Multilingual IVR and live-agent assist
- Intent-aware escalations with sentiment context
- Works with Avaya, Genesys, and Twilio stacks
Suara Field
Hybrid voice and messaging agents for municipal teams, healthcare, and outreach programmes.
- Offline sync for rural deployments
- Task lists with auto-translation
- Secure case logging with PDPA compliance
Suara Insight
Real-time intelligence layer providing analytics, policy scorecards, and operational governance.
- Executive dashboards with ROI trackers
- Audit trails and consent governance
- APIs for BI tools and data lakes
Every module engineered for inclusive, secure operations.
From first hello to policy impact, Suara keeps the loop closed with culturally fluent AI and human control points.
Dialect-Ready ASR
Transcribe Malay, English, Mandarin, Tamil, and more than 60 dialect variations with confidence scoring built for civic decision-making.
Sentiment Layers
Decode urgency, empathy, and cultural nuance so frontline teams can prioritise the right responses faster.
Action Playbooks
Convert insights into templated responses, policy briefs, and outreach scripts ready for multilingual deployment.
Voice Governance
Manage consent, retention, and legal requests through a transparent dashboard built for public accountability.
Live Ops Console
Monitor live agent performance, automate QA, and trigger escalation paths for critical events in real time.
Partner Integrations
Connect securely with CRM, ticketing, and government systems via managed APIs and event streaming pipelines.
Live Command Centre
Observe, orchestrate, and improve every conversation in real time.
Command dashboards bring together speech streams, operational KPIs, and compliance signals so your teams can coach agents, activate playbooks, and demonstrate ROI instantly.
68%
automation across inbound workloads
+24 pts
CSAT lift after 90 days
99.95%
uptime with sovereign hosting
Agent Assist
MonitoringBahasa Hotline · Live
Compliance Coach
Reminder sent · Consent disclosure completed
Sentiment Pulse
Positive · Mandailing dialect detected
A closed-loop flow that keeps teams aligned from insight to action.
Every step is instrumented with compliance, analytics, and collaboration hooks so nothing slips through the cracks.
01
Collect
Launch surveys, hotlines, and kiosks that listen in native dialects while keeping consent front-and-centre.
02
Understand
Enrich every utterance with sentiment, entities, and contextual tags tuned to Malaysian sociolects.
03
Activate
Feed dashboards, alerts, and playbooks so teams respond quickly and track downstream impact.
04
Improve
Close the loop with feedback analytics, ROI snapshots, and training updates that make every journey smarter.
Intelligence Pillars
The guardrails that keep Suara trustworthy from day one.
Sovereign-grade security, inclusive data practices, and measurable impact come as standard—not as optional upgrades.
Inclusive by Design
Human linguists, accessibility councils, and indigenous reviewers co-create every model release to keep outputs respectful and bias-aware.
Secure & Sovereign
Malaysian data residency, layered encryption, SOC-2 alignment, and role-based controls engineered for regulated sectors.
Measurable Impact
Scorecards for policy, service delivery, and economic outcomes tie voice insights to boardroom and parliamentary KPIs.
Proven Outcomes
“Suara reduced multilingual queue times by half within three months, while giving our analysts the context they need to make rapid, human decisions.”
Nadiah Razak
Chief Digital Officer, National Contact Centre Programme
Rollout TimelineWeek 6
Contact centre automation68% live
Policy intelligence briefs3 releases
Accessibility audits100% coverage
Built to plug into your existing communications and data fabric.
Suara works with local telcos, open-source models, and enterprise suites—without compromising sovereignty.
Everything teams ask before launching Suara.
Need deeper answers? Our specialists will walk you through deployment, integrations, and governance.
How long does implementation take?
Most partners launch their first multilingual voice journey in 6–8 weeks, including discovery, data alignment, and go-live.
Can we deploy on-premise?
Yes. Suara supports secure cloud, hybrid, and private deployments to meet government or regulated industry requirements.
Do you support human oversight?
We blend AI automation with human-in-the-loop review. Analysts can verify transcripts, annotate sentiment, and flag training needs.
Is custom training available?
We collaborate on domain-specific models for health, finance, and public service vocabularies to maintain accuracy where it matters most.
Ready To Launch
Co-build your nationwide voice automation roadmap with Suara.
Our team embeds with yours to deliver sovereign, inclusive, and high-performing voice journeys—backed by RapidScreen data loops and human-in-the-loop governance.